Tag: flexible service levels agreements

Service level agreements, or SLAs, are contracts entered into by service providers and an end user—typically another business. Both large and small businesses utilize SLAs with service providers, though at least arguably it is the larger businesses who possess more bargaining power when contracting under SLAs. In addition, SLAs are out-based contracts that exist primarily to provide specifications about the levels/metrics of services that are expected to be received. However, SLAs do not define the actual service that will be provided or delivered. The typical metrics specified in SLAs include: […]